We are sensitive to your personal preference — your forms are in clear English and, where we can, in your own language.

Begin: Past Rejection Review

Tell us who you are and we will start your file. If you are a returning Polinsys client, enter your Polinsys ID and we will recognise you — no need to repeat what you have already given us.

Are you a returning client? Enter your Polinsys ID — 3 letters and 3 numbers (for example, AAA888)

If you have dealt with Polinsys before — even just for an evaluation — you already have a Polinsys ID. Entering it helps us recognise you, so you needn't repeat what you have already told us.

No ID yet? Skip this — just fill in your details below.

First name Your first name (also called your given name) — the name that comes before your family name. Copy it letter for letter from the photo page of your passport. Copy it even if the passport spelling is different from how you usually write it. More than one word is fine. If you have several given names, enter all of them here. Keep only your true family name for the "last name" box. Some passports print only a single name. If yours does, you have no first name to enter here. Choose "Not Applicable", and put that single name in the "last name" box instead. Never type "NA", "N/A", or a dash as your name. An officer reads that as your actual name. Your birth certificate may spell your name differently. Follow the PASSPORT — a visa is matched to the travel document. Then tell us about the difference. We will send the explanation with your application. Where to find it: The photo page of your passport, labelled "Given name(s)" / "Prénoms". The two machine-readable lines at the bottom of that page carry the same names, and are the clearest print on the document. For example: If your passport shows "GURPREET KAUR" as the given name and "SINGH" as the surname, your first name is Gurpreet Kaur. If your passport shows only "RAVI" and nothing in the surname line, leave this blank and enter Ravi as your last name. Whose information: Your own information — the person this application is for. Which period: As your documents show it today. Why we ask: Every form, visa and letter we prepare is matched to these details, and they must agree with your passport. Format: Text, as you would write it. As shown on the passport biographical page. Accepted answers: Any answer that is true for you. When it applies: Asked of everyone who reaches this step. If it does not apply: Choose this only if your passport has no first name at all (a single name printed on it). Put that name in "last name". We will leave the government's first-name box blank for you — we never write "NA" as a name. Who answers it: You — it is your own fact to give, and nobody may answer it for you. Proof: No document is needed for this answer on its own. If this is wrong: Details that disagree with your passport delay or refuse a visa, and a wrong name is what ends up printed on the card.

Last name Your last name — also called your family name or surname. Copy it exactly from the photo page of your passport. Three common situations, all normal: (1) If your passport shows only one name in total, put that whole name here and choose "Not Applicable" for your first name. (2) If you have two or more family names, enter all of them here, in the same order as your passport. (3) Some communities use the father's or husband's name as the last name. If that is what your passport shows, copy the passport exactly — not what you use day to day. Where to find it: The photo page of your passport, labelled "Surname" / "Nom". The machine-readable lines at the bottom of that page carry it too, in the clearest print on the document. For example: Passport surname "DE LA CRUZ SANTOS" → enter De La Cruz Santos, all of it. Passport showing only "SUHARTO" and no given name → enter Suharto here, and mark your first name Not Applicable. Passport showing eight names and no separate surname line → all eight go here. Whose information: Your own information — the person this application is for. Which period: As your documents show it today. Why we ask: Every form, visa and letter we prepare is matched to these details, and they must agree with your passport. Format: Text, as you would write it. As shown on the passport biographical page; include every family name in passport order. Accepted answers: Any answer that is true for you. When it applies: Asked of everyone who reaches this step. Who answers it: You — it is your own fact to give, and nobody may answer it for you. Proof: No document is needed for this answer on its own. If this is wrong: Details that disagree with your passport delay or refuse a visa, and a wrong name is what ends up printed on the card.

Email The email address we should use to reach you. Use an address you check often, control yourself, and will keep for years. Not a friend's, not an agent's, not a temporary one. Every secure link and update we send goes here. The government's own deadline notices go here too. A missed notice can sink a good application. Where to find it: Your own email account — the one on your phone. For example: [email protected] Whose information: Your own information — the person this application is for. Which period: As things stand today — tell us whenever it changes. Why we ask: It is how both we and the government reach you, including on deadlines that are not repeated. Format: An email address, like [email protected]. A valid email address (local@domain). Accepted answers: Any answer that is true for you. When it applies: Asked of everyone who reaches this step. Who answers it: You — it is your own fact to give, and nobody may answer it for you. Proof: No document is needed for this answer on its own. If this is wrong: If it is wrong we cannot reach you and neither can the government, and a good application can be lost to a missed notice.

Verify your email to continue — we’ll send a 6-digit code.

Phone A phone number where we can reach you. Start with your country code so the number works when dialled from Canada. Give the one you actually answer — a mobile you carry, not an office line that rings in an empty room. A call about your file may come during Canadian office hours, which is the middle of your night or the middle of your working day depending on where you are. Where to find it: Your own phone. For example: +91 98765 43210, or +1 416 555 0100. Whose information: Your own information — the person this application is for. Which period: As things stand today — tell us whenever it changes. Why we ask: It is how both we and the government reach you, including on deadlines that are not repeated. Format: A phone number with your country code first, like +91 98765 43210. International format with country code, digits and spaces only. Accepted answers: Any answer that is true for you. When it applies: Asked of everyone who reaches this step. If it does not apply: If you have no phone we can reach you on, choose "Not Applicable" — we will use email only. Who answers it: You — it is your own fact to give, and nobody may answer it for you. Proof: No document is needed for this answer on its own. If this is wrong: If it is wrong we cannot reach you and neither can the government, and a good application can be lost to a missed notice.

Date of birth The day you were born. Enter it exactly as printed in your passport, year first. If your birth certificate and your passport disagree — which happens where a birth was registered late, or a school certificate estimated the year — use the PASSPORT date here. A visa is stamped against the passport, so that is the date that has to match. Then tell us about the difference: we will send a short explanation with your application rather than leave an officer to notice it themselves. If your passport shows only a year, tell us and we will record it the way the government expects. Where to find it: The photo page of your passport, labelled "Date of birth" / "Date de naissance". For example: 1985-06-15. A passport reading 15 JUN 1985 is entered as 1985-06-15. Whose information: Your own information — the person this application is for. Which period: As your documents show it today. Why we ask: Every form, visa and letter we prepare is matched to these details, and they must agree with your passport. Format: A date, year first — like 1985-06-15. As shown on the passport biographical page (YYYY-MM-DD when recorded). Accepted answers: Any answer that is true for you. When it applies: Asked of everyone who reaches this step. Who answers it: You — it is your own fact to give, and nobody may answer it for you. Proof: No document is needed for this answer on its own. If this is wrong: Details that disagree with your passport delay or refuse a visa, and a wrong name is what ends up printed on the card.

Country of citizenship The country whose passport you hold and expect to apply on. You may be a citizen of more than one country. If so, give your main one here — the passport you normally travel on. List the others in the next question. The citizenship an application runs under can change which rules apply, so we will confirm the choice with you. What matters most: EVERY citizenship you hold must be declared somewhere. Hiding one is treated as misrepresentation, and that carries a five-year ban. Where to find it: Shown as "Nationality" on your passport photo page, and on any citizenship certificate you hold. For example: Sri Lanka. Whose information: Your own information — the person this application is for. Which period: As your documents show it today. Why we ask: Every form, visa and letter we prepare is matched to these details, and they must agree with your passport. Format: Text, as you would write it. Accepted answers: Any answer that is true for you. When it applies: Asked of everyone who reaches this step. Who answers it: You — it is your own fact to give, and nobody may answer it for you. Proof: No document is needed for this answer on its own. If this is wrong: Details that disagree with your passport delay or refuse a visa, and a wrong name is what ends up printed on the card.

The passport you would normally travel on. If you hold more than one, we ask about the others next.

Do you hold citizenship of any other country? Every other country you are a citizen of, besides the one above. List them all, even one you have never used, never held a passport for, or acquired automatically at birth through a parent. Most people have none, and "none" is a complete answer. If you do hold another, saying so costs you nothing and sometimes opens a better route — while leaving one out is treated as misrepresentation, which carries a five-year bar. If you are unsure whether a country considers you a citizen, tell us and we will work it out with you rather than guess. Where to find it: Any second passport, a citizenship certificate, or a national ID from another country. For example: United Kingdom. Or, holding three in all: United Kingdom and Portugal. Whose information: Your own information — the person this application is for. Which period: As your documents show it today. Why we ask: Every form, visa and letter we prepare is matched to these details, and they must agree with your passport. Format: Your own words. Take as much room as you need. Accepted answers: Any answer that is true for you. When it applies: Asked of everyone who reaches this step. Who answers it: You — it is your own fact to give, and nobody may answer it for you. Proof: No document is needed for this answer on its own. If this is wrong: Details that disagree with your passport delay or refuse a visa, and a wrong name is what ends up printed on the card.

Including one you have never used, or acquired at birth through a parent. Most people answer no.

Country where you live The country you actually live in today. This can be different from your citizenship and from where you are standing right now. Enter where your life is based — where you hold status, work, and keep a home. A country you are visiting for a few weeks on a tourist stay is NOT your country of residence, even if you are there today. If you hold a work permit, study permit or long-term residence visa somewhere, that is your country of residence. This decides which visa office handles your file. Where to find it: Your residence permit or visa sticker, or a utility bill or tenancy agreement showing where you live. For example: United Arab Emirates. Whose information: Your own information — the person this application is for. Which period: As your documents show it today. Why we ask: Every form, visa and letter we prepare is matched to these details, and they must agree with your passport. Format: Text, as you would write it. Accepted answers: Any answer that is true for you. When it applies: Asked of everyone who reaches this step. Who answers it: You — it is your own fact to give, and nobody may answer it for you. Proof: No document is needed for this answer on its own. If this is wrong: Details that disagree with your passport delay or refuse a visa, and a wrong name is what ends up printed on the card.

So we write to you at a sensible hour, in your own time.

Your mother tongue (if it is not English)

Everything we send is written in English — and in French too, if French is your mother tongue. We ask for your mother tongue because it is part of who you are — and where we can, we greet you in it. Type the first letters and choose it. If your mother tongue is English, choose English.

No matches

A little history

Are you working at the moment? Your main work situation right now. Choose the closest — employed, self-employed, a student, retired, or not currently working. Every one of them is a fine answer. A retired person and a homemaker both have strong visitor applications. Do not choose "employed" because it sounds better — the bank statements will show the truth. If you are between jobs or have just changed, say so and we will explain it properly. Where to find it: Your contract, pay slip, business registration, or student card. For example: Working for an employer. Or: retired. Whose information: Your own information — the person this application is for. Which period: Your current job, and your work over the last ten years wherever the question asks for history. Why we ask: Your work decides which programmes fit you, and Canada classifies your occupation from the duties you describe. Format: One of the answers offered. Accepted answers: One of the 5 answers offered below. Each one says what choosing it means. When it applies: Asked of everyone who reaches this step. Who answers it: You — it is your own fact to give, and nobody may answer it for you. Proof: No document is needed for this answer on its own. If this is wrong: A wrong job or date changes the programme you qualify for, and it has to match the letters your employer writes.

Your current immigration status How you are allowed to live in the country you are in now — a citizen, a permanent resident, or on a temporary permit such as work or study. Choose the one that is true today. If you are in your own country as a citizen, choose citizen. Your permit may have expired while you wait for an extension you applied for in time. This is sometimes called maintained status. Then choose the status you held before, and keep the receipt for the extension application — it shows you are lawfully there. A short visitor stay somewhere is not where you live; answer for your real home. Where to find it: Your residence permit or visa sticker, your work or study permit, or your permanent resident card. For example: Worker, on a permit valid to 2027-08-31. Whose information: Your own information — the person this application is for. Which period: As your documents show it today. Why we ask: Every form, visa and letter we prepare is matched to these details, and they must agree with your passport. Format: One of the answers offered. Accepted answers: One of the 6 answers offered below. Each one says what choosing it means. When it applies: Asked of everyone who reaches this step. Who answers it: You — it is your own fact to give, and nobody may answer it for you. Proof: No document is needed for this answer on its own. If this is wrong: Details that disagree with your passport delay or refuse a visa, and a wrong name is what ends up printed on the card.

Each country that has refused you, and how many times Every country that has refused you a visa, permit or entry, and how many times each one refused you. Add one row for each country. Count each refused application separately — two refusals by the same country is that country with 2. Leave none out: countries share some of this information, and a refusal you leave out becomes the problem instead of the refusal itself. Where to find it: Your refusal letters, and the visa stamps in your old passports. For example: Canada — 2. United States — 1. Whose information: Your own information — the person this application is for. Which period: Every refusal you have ever had, in any country, however long ago. Why we ask: The reason you were refused is exactly what a fresh application has to answer. Format: Your own words. Take as much room as you need. Accepted answers: Any answer that is true for you. When it applies: Asked of everyone who reaches this step. Who answers it: You — it is your own fact to give, and nobody may answer it for you. Proof: No document is needed for this answer on its own. If this is wrong: A refusal left out is one an officer may already be looking at — and then the omission becomes the problem, not the refusal.

One row for each country. Count every refused application — a visa, a permit, or entry at the border. Leaving one out is treated as misrepresentation.

No matches

Verify your email above to start your file.

What to expect — your journey

🚂

The Canadian

Your journey, station by station

13 stops

The whole line

🚂 1 2 3 4 5 6 7 8 9 10 ✓ 12 ✓

Your stop — slide to see the line

About your refusal

Upcoming

🧑 You

What we’ll ask

Which countries have refused you?Was any of these refusals by Canada?How many times have you been refused?Tell us about each refusalDo you still have your refusal letter or letters?How many people were on the refused application?

Refusal review fee

Upcoming

💼 Finance

Your refusal by Canada

Upcoming

🧑 You

What we’ll ask

Can you get the officer's notes on your refusal?Did you submit it yourself, with nothing false in it?

What you want, and our agreement

Upcoming

🧑 You

What we’ll ask

Which refusal review would you like?What do you want to apply for after this review?Do you have family or a close friend living in Canada?Which province does that person live in?Did someone else handle the application that was refused?Do you still have the agreement you signed with them? +1

AR — waive the officer's notes? (three or more refusals)

Upcoming

⚖️ Authorized Rep

Officer's notes — applied for?

Upcoming

💼 Finance

Documentation intake

Upcoming

📋 Documentation

Officer's notes — received?

Upcoming

📋 Documentation

AR — willing to represent?

Upcoming

⚖️ Authorized Rep

Documentation closes the review — willing to represent, client told

Upcoming

📋 Documentation

✓

Willing to represent — client told

Done

⚙️ System

Documentation closes the review — not willing to represent, client told

Upcoming

📋 Documentation

✓

Not willing to represent — client told

Done

⚙️ System

Who handles each stop 🧑 Client 💼 Finance ⚖️ Authorized Rep 📋 Documentation 🧭 Coordinator 🤝 Counsellor