Capture once, govern immediately
The first answer a person gives is already a governed fact. Intake writes into the same field bank the staff workbench reads, so nothing is re-keyed and nothing is assumed — a field is either answered, deliberately not applicable, or still open.
Governed field bankFamily & dependantsMother-tongue captureOne client, one ID
Show what they would qualify for
Evaluators are forward-looking: they report not only today’s standing but what would change it. The same engine that scores a free public evaluation scores the file inside the practice — one implementation, no drift.
CRS 0–1200EE 67-point gridCLB conversionSettlement fundsPer-factor projection
Contract, fee and mandate
Retainers are compiled from reusable plain-English segments, priced by a fee engine that treats the schedule as data — milestones, instalments, waivers, tax and caps — then opens the charges the mandate actually calls for.
Segment contractsMilestone feesTrust disciplineCycle entitlements
Documents, drafting, vetting
A per-program checklist drives collection, vetting and submission timing. Delivery dates and reschedules are held on the file, so the client and the representative are reading the same calendar.
Per-program checklistsVetting queueSubmission timingReschedule handling
Release only when it is safe
Release is fail-closed. If a prerequisite is missing the platform refuses to advance and says exactly why, rather than letting a file slip into a state nobody owns.
Fail-closed releaseApproval consoleAudit trailStranding detectors
Outcome, record, next move
The decision lands on the same spine that carried the file, closing the record and — where a next step exists — opening it, with the whole history intact and reportable.
Outcome recordRepresentative reportNext-step routingFull history